{"id":342,"date":"2025-02-07T17:00:09","date_gmt":"2025-02-07T16:00:09","guid":{"rendered":"https:\/\/iscpif.fr\/openportability\/?page_id=342"},"modified":"2025-02-07T17:00:09","modified_gmt":"2025-02-07T16:00:09","slug":"support-et-faq","status":"publish","type":"page","link":"https:\/\/iscpif.fr\/openportability\/support-et-faq\/","title":{"rendered":"Support et FAQ"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_one_full  avia-builder-el-first   container_wrap fullsize'  ><div  class='avia-slideshow av-m6uy7wqi-dfbb3c6ec9560cc05b9a9fc4c3ecf243 avia-slideshow-featured av_slideshow_full avia-slide-slider av-slideshow-ui av-control-default av-slideshow-manual av-loop-once av-loop-manual-endless av-default-height-applied   avia-slideshow-1' data-slideshow-options=\"{&quot;animation&quot;:&quot;slide&quot;,&quot;autoplay&quot;:false,&quot;loop_autoplay&quot;:&quot;once&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:false,&quot;hoverpause&quot;:false,&quot;show_slide_delay&quot;:0}\"  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 28.666666666667%;'><li  class='avia-slideshow-slide av-m6uy7wqi-dfbb3c6ec9560cc05b9a9fc4c3ecf243__0  av-single-slide slide-1 slide-odd'><div data-rel='slideshow-1' class='avia-slide-wrap '   ><div class='av-slideshow-caption av-m6uy7wqi-dfbb3c6ec9560cc05b9a9fc4c3ecf243__0 caption_fullwidth caption_bottom'><div class=\"container caption_container\"><div class=\"slideshow_caption\"><div class=\"slideshow_inner_caption\"><div class=\"slideshow_align_caption\"><h2 class='avia-caption-title '  itemprop=\"name\" >Support et Questions Fr\u00e9quentes<\/h2><\/div><\/div><\/div><\/div><\/div><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-233 avia-img-lazy-loading-not-233\"  src=\"https:\/\/iscpif.fr\/openportability\/wp-content\/uploads\/sites\/37\/2025\/02\/OP_2025_01_20_th10_188k_banner-1500x430.png\" width=\"1500\" height=\"430\" title='OP_2025_01_20_th10_188k_banner' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><\/ul><\/div><\/div><div id='after_full_slider_1'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-342'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-av_one_full-db3c685d37a83d385059f6f31cd9c4a7 av_one_full  avia-builder-el-1  el_after_av_slideshow_full  avia-builder-el-no-sibling  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m6uya52w-5c9e9d48c9fdfd93230453e49c05eaf3\">\n#top .av-special-heading.av-m6uya52w-5c9e9d48c9fdfd93230453e49c05eaf3{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-m6uya52w-5c9e9d48c9fdfd93230453e49c05eaf3 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-m6uya52w-5c9e9d48c9fdfd93230453e49c05eaf3 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-m6uya52w-5c9e9d48c9fdfd93230453e49c05eaf3 av-special-heading-h3  avia-builder-el-2  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Quelles raisons peuvent vous emp\u00eacher d\u2019obtenir votre archive X ?<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-m6uyaeub-a97126c6973b436d6a28bb74e69414e8 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Il y a plusieurs raisons qui peuvent expliquer que vous n\u2019ayez pas encore re\u00e7u votre archive X\u00a0:<\/p>\n<ul class=\"spip\" role=\"list\">\n<li>Vous n\u2019avez pas fait la proc\u00e9dure de demande jusqu\u2019au bout. Nous vous invitons \u00e0 voir le <a class=\"spip_in\" href=\"https:\/\/helloquittex.com\/Quitter-Twitter-X-Etape-1-demander-son-archive-a-X-Twitter.html\">tutoriel d\u00e9di\u00e9<\/a>.<\/li>\n<li>Les courriels de X annon\u00e7ant la disponibilit\u00e9 de votre archive peuvent avoir \u00e9t\u00e9 consid\u00e9r\u00e9s comme ind\u00e9sirables. Consultez vos spams.<\/li>\n<li>X peut \u00ab\u00a0oublier\u00a0\u00bb de vous pr\u00e9venir de la disponibilit\u00e9 de votre archive. Rendez-vous dans vos param\u00e8tres X, et v\u00e9rifiez si votre archive y figure. En g\u00e9n\u00e9ral, il faut attendre entre 24 et 48h entre la demande de l\u2019archive et sa disponibilit\u00e9 depuis votre compte. Attention, celle-ci est d\u00e9truite apr\u00e8s 1 semaine. Si vous laissez passer ce d\u00e9lais, il vous faudra recommencer la proc\u00e9dure.<\/li>\n<li>Des utilisateurs nous ont rapport\u00e9 que pour certains fournisseurs de courriel (ex. Free) X n\u2019envoie pas les codes de s\u00e9curit\u00e9 X ou leur archive X. Si vous \u00eates dans ce cas, vous pouvez contourner le probl\u00e8me en indiquant une autre adresse courriel (Gmail, Orange, autre)<\/li>\n<\/ul>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m6uyavqw-890b9306680e8c69e0d8e53c860b26b1\">\n#top .av-special-heading.av-m6uyavqw-890b9306680e8c69e0d8e53c860b26b1{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-m6uyavqw-890b9306680e8c69e0d8e53c860b26b1 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-m6uyavqw-890b9306680e8c69e0d8e53c860b26b1 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-m6uyavqw-890b9306680e8c69e0d8e53c860b26b1 av-special-heading-h3  avia-builder-el-4  el_after_av_textblock  el_before_av_textblock '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Et si je n\u2019arrive toujours pas \u00e0 r\u00e9cup\u00e9rer mon archive X ?<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-m6uybz03-21e5bc2d06e2d6a02c5a78db19f84435 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Il est important de pouvoir r\u00e9cup\u00e9rer votre archive X dans l\u2019absolu. Il y a dedans toute votre vie sur Twitter\/X et cette archive vous permettra d\u2019utiliser de futurs services tiers de portabilit\u00e9 et de conserver vos donn\u00e9es m\u00eame si X venait \u00e0 dispara\u00eetre (Elon Musk a annonc\u00e9 fin janvier 2025 que <a class=\"spip_out\" href=\"https:\/\/economictimes.indiatimes.com\/news\/international\/global-trends\/boom-techs-xb-1-becomes-first-privately-developed-jet-plane-to-break-the-sound-barrier\/articleshow\/117703340.cms\" rel=\"external\">la plateforme avait des difficult\u00e9s financi\u00e8res<\/a>).<\/p>\n<p>Rappelons que X a une obligation l\u00e9gale de vous fournir votre archive personnelle dans des d\u00e9lais raisonnables (&lt;1mois) et de mani\u00e8re simple. Si ce droit vous est refus\u00e9, <a class=\"spip_out\" href=\"https:\/\/www.cnil.fr\/fr\/adresser-une-plainte\" rel=\"external\">vous \u00eates en droit de porter plainte \u00e0 la CNIL<\/a>.<\/p>\n<p>Enfin, si vous n\u2019arrivez absolument pas \u00e0 r\u00e9cup\u00e9rer votre archive X, pas de panique. Gr\u00e2ce aux autres utilisateurs qui auront pu le faire, la plateforme <em><a class=\"spip_out\" href=\"http:\/\/openportability.org\" rel=\"external\">OpenPortability<\/a><\/em> pourra quand m\u00eame vous proposer \u00e0 la reconnexion du moment que vous avez associ\u00e9 votre compte X\/Twitter \u00e0 un compte BlueSky et\/ou Mastodon. \u00e7a c\u2019est de l\u2019entre-aide\u00a0!<\/p>\n<p>L\u2019association de vos comptes X et Mastodon\/BlueSky prend une minute chrono depuis n\u2019importe quel terminal mobile. Faites-le d\u00e8s maintenant sur <em><a class=\"spip_out\" href=\"http:\/\/OpenPortability.org\" rel=\"external\">OpenPortability<\/a><\/em>\u00a0!<\/p>\n<\/div><\/section><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":343,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-342","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/iscpif.fr\/openportability\/wp-json\/wp\/v2\/pages\/342","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iscpif.fr\/openportability\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/iscpif.fr\/openportability\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/iscpif.fr\/openportability\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/iscpif.fr\/openportability\/wp-json\/wp\/v2\/comments?post=342"}],"version-history":[{"count":2,"href":"https:\/\/iscpif.fr\/openportability\/wp-json\/wp\/v2\/pages\/342\/revisions"}],"predecessor-version":[{"id":486,"href":"https:\/\/iscpif.fr\/openportability\/wp-json\/wp\/v2\/pages\/342\/revisions\/486"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/iscpif.fr\/openportability\/wp-json\/wp\/v2\/media\/343"}],"wp:attachment":[{"href":"https:\/\/iscpif.fr\/openportability\/wp-json\/wp\/v2\/media?parent=342"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}